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Check-In Guide

Arrival steps

  1. Arrive at 48a Shotover Street, Queenstown 9300.
  2. Use the entrance next to the Night 'n Day Supermarket and shown in the photo.
  3. Please make sure you are on Shotover Street, not Beach Street, as Google Maps can occasionally be misleading.
  4. Send a WhatsApp message so we can add you to the group chat and send you the door code.
  5. If you experience any issues on arrival, contact us on +64 27 359 8318.

Check-in time

Check-in is between 12:00 PM and 4:00 PM. Please confirm your expected arrival time in advance.

Address

48a Shotover Street, Queenstown 9300. The entrance is located next to the Night 'n Day Supermarket.

Open in Google Maps

Front door

The highlighted entrance is the correct front door on Shotover Street.

Front door highlighted for Staff Lodge
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Documents to complete

Tenancy Agreement and Hostel Rules and Regulations Please read the attached documents carefully, complete the highlighted sections, and send both completed documents to shotoverhouse48@gmail.com.
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WiFi

WiFi details Room-specific login
Where to find it The WiFi password is on the inside of your room door.
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House Rules

Quiet hours are 11:00 PM to 7:00 AM. Please keep voices, calls, music, and doors quiet. The complete set of house rules can be found in the Rules and Regulations document.

Visitor rules

  • Visitors are welcome from 10:00 AM to 9:00 PM.
  • Visitors must sign in and out at reception.
  • A maximum of two visitors is allowed per resident.
  • Visitors may use common areas only and are not permitted in dorm rooms.
  • Do not share the door code.
  • Overnight stays require prior manager approval and may incur a Friends and Family rate.

Respectful behaviour

Be considerate of other residents and leave shared spaces ready for the next person.


Parties and harassment

No parties, harassment, fighting, or threatening behaviour.


Security

Lock doors behind you and never share door codes with anyone.


Smoking and vaping

Smoking and vaping are not permitted anywhere on the property.

Bedrooms

Cooking and eating are not permitted in bedrooms. Do not use cooking appliances, candles, incense, or any naked flame in your room. Food must be eaten in the Lounge.


Room cleanliness

Residents must clean and vacuum their rooms and bathrooms regularly.


Three-strike policy

Breaches of the house rules will result in action under the three-strike policy.

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Payment

Initial payment

Payment is to be made by card or EFTPOS only. Cash is not accepted.

Ongoing rent

Rent will be deducted from your wages each Tuesday following the initial payment.

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Rooms

Room description All rooms are 9 mยฒ and have an ensuite bathroom. Three different room types are available, depending on availability.

3 bed dorm

$205 per week.

2 bed dorm

$230 per week.

2 bed dorm with balcony

$240 per week.

Staff Lodge room

Room example 1

Staff Lodge room with balcony

Room example 2

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Kitchen & Lounge Communal Spaces

Kitchen hours

The Kitchen and Lounge are open 24/7 howeverm, between 10:00 PM and 5:00 AM, only the microwave, kettle, and toaster may be used. No Alcohol is allowed in the areas after 11pm

Cooking safety

Residents must stay in the kitchen while cooking, and never leave the stove, oven, or other cooking appliances running unattended.

Eating areas

All food must be eaten in the Lounge. Food is not permitted to be eaten in bedrooms or corridors.

Clean as you go

Wash your dishes and wipe down benches, stovetops, and other surfaces immediately after use. Leave the kitchen clean and ready for the next person.

Fridge

Label all food with your name and room number. Unlabelled food may be removed. Stickers are available for the fridge and freezer.

Freezer

Freezer space rotates every 10 days. Keep items labelled and clear your freezer space when your rotation ends.

Kitchen balcony

The balcony is open from 9:00 AM to 8:00 PM, with a maximum of eight people at a time.

Shared kitchen at Staff Lodge

Kitchen

Common lounge at Staff Lodge

Lounge

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Laundry

Washing machine

Laundry costs $4 and requires two $2 coins. Use a normal cycle for clothes and do not overload the machine.

Laundry room rules

Laundry room is open from 8:00 AM to 10:00 PM. Do not leave items overnight; staff may move unattended laundry.

Washing machines at Staff Lodge

Washing machines

Use two $2 coins for each wash.

Dryers at Staff Lodge

Dryers

Clean the lint filter and remove your items promptly when finished.

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Cleaning, Recycling & Rubbish

Accommodation cleanliness and inspections

Accommodation, the Lounge, and all areas of the accommodation must be kept clean and tidy at all times. Accommodation inspections take place routinely every 3โ€“4 weeks. Failure to keep rooms or common areas clean may result in a strike.

Cleaning stations

There is a cleaning station on each floor.

Cleaning equipment station at Staff Lodge

Taking bins out

It is the tenant's responsibility to empty the bins in the kitchen and bedrooms at least weekly. If a bin is full, take the rubbish bag to the bins next to reception. Replacement bin bags are available in the kitchen.

Red lid

General rubbish and non-recyclable waste, including soft plastics.

Yellow lid

Mixed recycling: clean paper, cardboard, steel and aluminium cans, and plastics.

Blue lid

Glass bottles and jars only.

Common mistakes

Recycling contaminated with food waste cannot be recycled. Empty and rinse containers before placing them in the recycling bin.


Place recyclable items loose in the recycling bin. Do not put plastic bags containing recycling into the bin.

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Parking & Local Area

Parking

There is no parking available at the accommodation. View the local council parking maps and current parking information on the QLDC parking page.

Emergency services Call 111 for police, fire, or ambulance in New Zealand.
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Checkout & Bond

Bond refund checklist To ensure your bond is refunded in full, please complete the following before departure.

Room checklist

  • All linen has been removed from the bed, washed, dried, and folded, and returned to reception
  • The room is clean and tidy
  • If you occupied a full room, it must be completely empty and left in the same condition as when you arrived
  • All rubbish has been removed and the room has been vacuumed.
  • All personal belongings have been removed

Kitchen

  • Return clean food baskets to reception and clean your allocated fridge space.
  • Any kitchen items have been taken with you or donated to the communal food box

Keys

  • Keys must be returned to reception
  • If checking out before 7:00 AM and reception is closed, leave the key through the gate.

Bond refund

Once the room inspection has been completed and all requirements are met, your bond refund will be processed.

Inspection timing

Your room will be inspected on the day of checkout and the bond will be refunded directly to your card. Weekend checkouts are inspected on Monday, and the bond will be refunded to your account then.

Notice to vacate

Please provide four (4) weeks' notice if you decide to vacate the accommodation.

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FAQ

How do I get the door code?

Send a WhatsApp message can be added to the group chat and the door code will be sent to you.

What if I lose my key?

Pick up a copy from Novotel and bring it back immediately to avoid a $30 charge.

What if WiFi is not working?

Check the WiFi details on the inside of your room door, then forget the network and reconnect.

How do I report maintenance?

Report maintenance issues to the manager via WhatsApp. Manager hours are listed on the board in reception.

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Contact

Emergency

Call 111 for urgent police, fire, or ambulance help.

Call 111

Property manager

If you experience any issues on arrival or need to report maintenance, please contact us. Manager hours are listed on the board in reception.

WhatsApp manager

Message us

Please send us a WhatsApp message so we can add you to the group chat, send you the door code, and receive maintenance reports.

WhatsApp Email